Implementing & Managing Effective Business Continuity Planning

Date: September 23, 2019 - September 24, 2019 (21 days)

The course offers a comprehensive strategic and tactical grounding in BCM from Policy and Governance, Embedding, Business Impact Analysis (BIA), BC Strategies, Plan Documentation/Implementation and Validation. This course follows the International Standard for Business Continuity- ISO 22301:2012, Business Continuity Institute (BCI) Good Practice Guidelines- GPG 2018 and BS 11200:2014 for Crisis Management. This training provides very useful real-life application support to those who are looking for new concepts/ ideas championed by these formal guidelines and international best practice. It lays the groundwork for future implementation by managers for their own BCM roadmap.

This workshop will be essential use to Heads, Directors, General Managers, Managers and Executives of the following departments:

  • Business Continuity will be able to identify the weak points in their plans and the steps they might take to enhance and improve the quality of response to crisis or disaster
  • Internal Audit will be prepared to identify the likely effectiveness of the plans under review and will know how to report and justify their findings, supported by appropriate recommendations, to senior management
  • Risk Management
  • Crisis Management/ Incident Response/ Emergency Planning
  • IT Service Continuity/ IT Recovery
  • Facilities Management Those seeking certification against a business continuity standard will gain a valuable insight into the issues on which their plans and capabilities will be challenged by auditors and certification bodies– thereby identifying gaps to be closed in advance of such assessment or audit

Key Learning Objectives:

  • LEARN the A – Z of the Business Continuity planning life cycle and understand all aspects from Business Impact Analysis (BIA) through to validation, governance and strategy
  • GAIN a COMPREHENSIVE UNDERSTANDING of the concepts, approaches, standards, methods and techniques required for the effective management of a BCMS
  • UNDERSTAND the relationship between the components of a BCMS and the compliance with the requirements of different stakeholders of the organization
  • IMPLEMENT a plan that is aligned with the standards and deliver effective response to discontinuity scenarios
  • LEARN HOW to EVALUATE risk and how to select the correct recovery strategy
  • UNDERSTAND the concepts and terminology of an Emergency, Incident, Disaster Recovery, Business Continuity, Crisis Management and Resilience
  • EXPLORE the integration of Emergency Management, Crisis Management, Business Continuity & IT Disaster Recovery
  • LEARN HOW to RAISE AWARENESS and how to embed BCM in your organisation’s culture
  • LEARN about the BCM benefits for an organization
  • HOW to DEMONSTRATE return on investment (ROI) in a BCM context
  • ACQUIRE the NECESSARY EXPERTISE to support an organisation in implementing, managing and maintaining a BCMS as specified in international/ national standards
  • DEMONSTRATE how to exercise and test your BCM Plans through Validation HOW to
  • ENSURE that our “Recover-ability” plans deliver as intended and what/ how must we test to satisfy our need for assurance that our plans will work when needed
Module 1: Organizational Resilience
  • Definitions and understanding the resilience framework
  • Risk assessment and threats
  • The role of BCM in an organization
  • Role and responsibilities of the BCM team
  • BCM standards and specification
  • Strategic support, implementation and resourcing
  • Embedding the culture Demonstrating ROI
  • Achieving Top Level Buy In

Exercise: Define your organization’s most critical functions.

Module 2: Business Continuity Management System (BCMs)
  • The BCM life cycle
  • Business Impact Analysis (BIA)
  • BCM Policy Maximum Acceptable Outage (MAO)
  • Recovery Time Objective (RTO)
  • Business Continuity Strategy Scope of BCM
  • Understand the NCEMA BCM Action Model
Module 3: Embedding BCM in the Organization
  • Benefits and key objectives of BCM
  • Integration across the organization (and its key partners)
  • Management Goals and Programme Management
  • Mapping inter-dependencies
  • Communicating the Plan
  • The role of the media
  • The role of Social Media

Exercise: List the ways in which you would embed the culture of BCM in your own organization?

Module 4: Planning Process
  • Escalation procedures
  • Incident Response Plan (IRP)
  • Business Continuity Plan (BCP)
  • Disaster Recovery Plan (DRP)
  • Crisis Management Plan Media Response Plan (MRP)
  • Learn how to develop and implement Business Continuity/ Plan integration

Exercise: What should be the typical contents of a plan? What additional requirements do you have?

Module 5: Exercise & Testing
  • The importance of exercising and testing the plan
  • Types of exercises and tests
  • How to raise awareness within the organization
  • How to plan an exercise
  • How to evaluate the plan after an exercise

Exercise: Mini table top scenario, what is your role in your own organization?

Module 6: Overarching Subjects and Areas Covered Include
  • The Strategic Approach to Business Continuity–Programme and Policy Management, Governance, Structure, Leadership in a BCM context
  • The journey from BCM to Resilience, BCM Principles, BCM Roadmap
  • Understanding the roles and responsibilities in the BCM framework
  • Exercise de-briefing, evaluation, feedback and reporting (PDCA)
  • The impact of not being able to perform critical processes– Maximum Acceptable Outage
  • Developing, implementing and managing BC Plans
  • Pandemic Planning, Embedding the culture of BCM and BCMS
  • BCM Governance, Performance Management Framework– KPIs, Training & Stakeholder
  • Management Understanding budgetary requirements of BCM in conjunction with senior level ‘buy in
Module 7: Maintenance & Continual Improvement of BCMC Frameworks
  • Ensuring the plans remain current and fit for purpose
  • A practical Approach to the review cycle
    • Self-Assessment
    • Management Review
    • Quality Assurance
    • Supplier Review
    • Staff Appraisal
    • Audit
    • The key rules that will help you keep your programme manageable and under control
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